Privacy Policy

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This Privacy Policy explains what personal data we process, how, why and where we process it, and your rights as a data subject. Please carefully read this Privacy Policy before accessing or using the website located at www.wise-me.com (the “Website”), interacting with our official accounts on social media (“Facebook”, “Instagram”, or "LinkedIn”) or interacting with our advertisements.

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The Website, our social media pages and advertisements are hereinafter collectively referred to as the “Service/s”. By accessing, using or interacting with our Service, you represent that you have read this Privacy Policy and agree to be bound by it. Please do not access, interact with or use our Service if you do not agree with this.

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Definitions

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Any reference to “controller”, “data subject”, “personal data, and “processing” in this Privacy Policy shall have the same meaning as specified in the European Union General Data Protection Regulation 2016/679 (“GDPR”).

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Controller

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MIGroup OÜ (hereinafter referred to as the “Company”, “we”, “us”, or “our”) acts as the data Controller of all personal data collected directly through the Website. Together with social media platform providers, we act as a Joint Controller for the processing of personal data that is retained by the social media platform providers to which we have access. The personal data for which we act as a Joint Controller with the social media platform providers include the personal data collected when you interact with our social media pages. You can get in touch with us at the following address:

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Harju maakond, Viimsi vald, Pärnamäe küla, Väike-Kaare tee 31, 74020
Email Address: info@wise-me.com

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What personal data we process?

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We collect personal data when you access or use our Website or interact with our social media pages or advertisements. Depending on the Service you use, we collect the following personal data from you:

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Website visitors’ data

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When you visit our Website, we may collect and retain your IP address for purposes including but not limited to providing our Website, maintaining our Services, and recording your preferences to personalise and improve your experience. We also collect anonymous usage data about our Website, such as the pages the visitor visited, the duration of their stay, their device and browser type.

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Justification:

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Our legal basis for processing the Website visitors’ data is our legitimate interest to secure and improve the performance of our Website.

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Account registration data

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When you sign-up for an account on our Website, we collect the following personal data from you:

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• Full Name

• Email address

 

We process the above data to create your user account, send you a verification email, enable you to securely sign in to your account, assist you in recovering your lost account password, and enable you to use all the user account features and functionality such as registering for online courses, accessing the course material, accessing your certificates, participating in forums, etc.

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Justification

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Our legal basis for processing the account registration data includes the performance of our contract with you to provide you access to our Service.

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Purchase data

When you make any purchases through the Website, such as when you register for an online course, buy a curriculum vitae package or acquire online career advice, we process personal data, including your full name, email address, and billing address.

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Please note that although you also provide your payment details when you make your purchase, all payment data is directly collected and processed by our party payment processor Stripe Inc in accordance with their own legal policies. We do not collect or store any payment data on our database. We use your purchase data to process your order, contact you regarding your order, and process any cancellations and refund requests.

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Justification

Our legal basis for processing this personal data is the performance of our contract with you and compliance with our legal obligations. We may retain this personal data for up to seven years from the date of your last purchase.

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Communication data

We process your personal data when we communicate with you through email or live chat on our Website.

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1. Email: When you contact us via email, we will process your email address and the content of your message to respond to your enquiry. If you are a user account holder, we will also process your username to send you relevant information on any system-related updates and other important notices about our Services. If you subscribe to receive marketing communication from us, we will process your name and email address to send you promotional offers, surveys and other direct communication anytime by clicking the unsubscribe button in the marketing emails. Please note that we may make use of third-party tools that assist us with optimising our email campaigns. These tools may track how you interact with our emails, your device's operating system, and your country for language selection.

2. Live Chat: If you contact us through our live chat, we may collect your IP address and information about your operating system and the browser on your device. We use this information to determine your country and provide support as needed.

 

Justification

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When you send us an email enquiry, chat with us, or receive any system-related information from us, we rely on our legitimate interest as the legal basis for processing your personal data. When you opt-in to receive marketing communication from us, we rely on your consent as the legal basis for processing.

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Social media data

We collect information if you interact with us through our social media pages on Facebook, Instagram, or LinkedIn or when you check our advertisements on the aforementioned social media pages while logged in to your social media account. The data that we may process includes your username, profile photo on that social media account, demographic data such as your age, and gender, professional data such as your qualifications, current job/position, data that is publicly published or shared through social media, information about your lifestyle, your interests, and data gained from your activity on our social media pages.

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In addition to the above, we may collect some anonymised statistical data relating to your visits to our social media pages. Please note that in certain circumstances, your personal data may also be processed if you are not logged in to your social media account. The data may be collected through cookies stored on your device or by collecting your IP address.

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Your social media data is processed for the following purposes: promoting the Company and its products/services, responding to any communication you send us through our social media pages, optimising the content of our social media pages, creating user profiles and sending interest-based advertisements relating to the Company and its products/services to you, to see how our advertisement campaigns are performing and for statistical analysis and market research purposes.

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You can change the ad settings by signing into your social media user account as provided below:

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Platform

• Facebook: https://www.facebook.com/settings?tab=ads

• Instagram: https://www.facebook.com/help/instagram/245100253430454

• LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

 

Please note that we do not process any special categories of personal data, and we urge you not to submit any personal information of sensitive nature about yourself or another person to us. You understand that if you submit any sensitive data to us, we will immediately delete it and not process such data any further.

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Justification

We rely upon the following legal basis when processing your social media data:

• Our legitimate interest in promoting our products and services.

• Your consent as provided to us and the social media platform provider regarding the use of cookies and other tracking technologies;

• The performance of a contract.

 

Cookies

When you browse through our Website or interact with our advertisements, we may automatically collect some data about you through cookies and other tracking technologies such as pixel tags (hereinafter collectively referred to as “Cookies”). Please note that we only use Cookies with your consent except for strictly necessary cookies that do not require your consent (ePrivacy Directive 2002/58 EC).

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We use cookies to:

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• Improve our understanding of our users/customers.

• Offer a more personalised experience to our users when they return to our Website.

• Improve our marketing efforts, reach new audiences, and increase our sales.

 

We currently use the following marketing tools that collect and share personal data through the use of Cookies as outlined hereunder:

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1. Facebook Pixel: Our Website uses the Facebook Pixel service provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook Pixel allows us to follow the actions of a user after they are redirected to our Website by clicking on our Facebook advertisement. Facebook Pixel enables us to see how well our Facebook advertisements are performing and improve our advertising efforts, and to further retarget such users for further advertising on Facebook.

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Justification:

Our legal basis for processing personal data collected through the use of Facebook Pixel is consent which you may revoke by visiting the following link: https://www.facebook.com/settings?tab=ads.

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2. Google Analytics: Our Website uses the Google Analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. We use Analytics to gather non-personal information about our users to help us improve our web offering, performance and user experiences. For the avoidance of any doubt, we use Google Analytics with the IP address anonymised so we cannot personally identify you.
For more information on Google’s privacy policy, please visit: https://policies.google.com/privacy.

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Justification

Our legal basis for processing anonymous usage data collected through Google Analytics is our legitimate interest in improving our Website and promoting our products/services efficiently.

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3. Google Ads and Google Ads Conversion Tracking: We use the Google Conversion Tracking service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Conversion Tracking enables us to detect the steps followed by a user after they click on our advertisements. If you come to our Website via a Google Ad, a Cookie is stored on your computer by Google Ads. This data is used to generate conversion statistics for Google Ads, and we can see how many users were redirected to our Website by clicking on our Google Ads. Please note that Google Ads and Conversion Tracking does not collect data that can personally identify you.

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For more information on Google’s privacy policy, please visit: https://policies.google.com/privacy.

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Legal basis:

Our legal basis for processing this personal data is our legitimate interest in advertising our products/services in a customised and efficient manner. You can decline the use of these cookies at any time by visiting https://adssettings.google.com.

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Except for strictly necessary cookies, you can decline all Cookies from the Website by clicking the decline button in the cookie banner on the Website or by changing your browser settings to decline all third-party Cookies.

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Retention of personal data

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We do not retain your personal data for longer than required for the initial purpose for which we collected it, and in no event do we retain it after we cease to have a legal basis for processing.

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Depending on the purpose of processing outlined in Article 3 above, we may retain your personal data as follows:

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• Personal data processed for the provision of the Website features and functionality will be retained for the entire duration you have an account on our Website. We will delete this personal data within six months of your user account's termination.

• Personal data collected for executing your purchases may be retained for up to seven years from the date of your purchase.

• Personal data that is processed on the legal basis of your consent may be retained until such time that you withdraw your consent.

• Personal data that we process for serving advertisements and improving your user experience will be retained as long as we have a legitimate interest in advertising our products/services, provided our processing does not override your rights as a data subject.

• Personal data processed to provide customer support or communicate with you may be retained for the entire duration that you have a user account on the Website.

 

In all other cases, we will not retain communication data for more than 60 days from the last communication date. If we cease to have a legal basis for processing your personal data, we will either delete or irreversibly anonymise your personal data so it cannot be linked back to you.

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Data Subject Rights

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If you are in the United Kingdom, Switzerland or the European Economic Area, you have the following rights as a data subject:

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• Right to access your personal data that we process: You have the right to request access to your personal data or a copy of your personal data that we have by contacting us at info@wise-me.com. To prevent unauthorised access to your personal data, we will verify that you are the account holder before processing your data access request.

• Right to rectification of any incorrect or incomplete personal data: If the personal data we process for you is incorrect, outdated or incomplete, you may request us to rectify, update or complete your missing personal data by contacting us at info@wise-me.com. To prevent unauthorised access to your personal data, we will verify that you are the account holder before processing your request.

• Right to object to the processing of your personal data: In certain circumstances, you have the right to object to our processing of your personal data or request that we restrict the processing of your personal data by contacting us at info@wise-me.com.

• Right to request deletion of your personal data: You may request the deletion of your user account on the Website and associated personal data by contacting us at info@wise-me.com. Please note that we will verify that you are the account holder before deleting your account and related personal data. You understand that even after the deletion of your account, we may be required to retain some of your personal data on other lawful grounds, including compliance with our legal obligations.

• Right to withdraw your consent: To the extent the legal basis of our processing of your personal data is your consent, you have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. You can also block the use of our Cookies to which you previously consented by accessing your browser settings or following the instructions in the links shared within this Privacy Policy.

• Right to complain to a data protection authority: Individuals in the UK, Switzerland & EEA have the right to file a complaint against any infringement of their data rights with their local data protection authority.

 

The contact details for the Supervisory Authority in Estonia are as follows: Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Tatari 39
10134 Tallinn
Tel. +372 6828 712
Email: info@aki.ee

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Disclosure and Transfer of your personal data

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We do not sell or rent your personal data. We only disclose your personal data for the purposes described in this Privacy Policy, including:

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Third-Party Service Providers

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We may disclose your personal data to third-party service providers (“Service Providers”) who help us with the performance of our business operations, such as payment processing, emailing tools, analytics, marketing, customer support and other purposes for which your personal data is processed as described in Art. 3 of this Privacy Policy.

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As some of our Service Providers may be located outside of the EEA, your personal data may be transferred and processed outside of the country where you reside. If your personal data is transferred and processed in a jurisdiction that is not deemed adequate by the EEA, we will only transfer your personal data to our Service Providers pursuant to appropriate Standard Contractual Clauses as required by the GDPR. By using the Service, you acknowledge and agree that your personal data may be transferred and processed outside your country of residence.

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Some of the Service Providers that we currently use in our business include:

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Google Analytics

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• Analytics tool Opt-out:
  https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmef odhfapmkghcbnh?hl=e

• Privacy Policy https://policies.google.com/privacy

 

Google Ads and Conversion Tracking

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• Decline Cookies https://adssettings.google.com

• Privacy Policy https://policies.google.com/privacy

 

Facebook Pixel

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• Privacy Policy https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0

• Facebook ads Opt-out https://www.facebook.com/adpreferences/ad_settings/?entry_product=account_settin gs_menu

 

Instagram

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• Privacy Policy https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0

 

LinkedIn

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• Privacy Policy https://www.linkedin.com/legal/privacy-policy

 

Stripe 

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• Privacy Policy https://stripe.com/en-gb-ee/privacy

 

FreshBooks

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• Privacy Policy https://www.freshbooks.com/policies/privacy

 

Change of ownership

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If, in the future, we enter into any sale/purchase negotiations or transactions with another business, our users’ personal data may be disclosed to such other business as part of negotiations and due diligence. If any commercial transaction results in a change in ownership of the Company, the personal data we process may be transferred to the new entity as part of the commercial transaction.

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Please note that in the aforementioned scenarios, your personal data will continue to be governed by this Privacy Policy, except in cases where you expressly consent otherwise.

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Protection of our rights

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We may disclose your personal data to:

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• Enforce our legal rights;

• Defend ourselves against any legal actions or complaints; or,

• Prevention of any illegal activities such as fraud.

 

Lawful reguests

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If we receive a lawful request for your personal data from any law enforcement authorities or courts of law with jurisdiction over the Company, we will only disclose your personal data where we are legally obliged to provide it.

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Refund Policy

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We generally do not issue refunds. If you are unhappy with the results of your transcript or caption files please contact us and we will work with you until the results are satisfactory. We may issue a credit in certain instances (Max. 50% from the requested amount). Please contact us if you have any issues and we'll do our best to make sure you are satisfied.

 

Security of data

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Our Website is designed with the security of data in mind. We collect limited personal data, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organisational and technical security protocols to prevent any unauthorised access or deletion of your personal data.

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We use secure third-party payment processors to collect and process our users’ payment data, so none of the sensitive financial data is stored in our database. We also restrict access to data within our Company on a need-to-know basis to prevent unauthorised access to any personal data. All user accounts are password-protected, and we restrict the use of an account by multiple users. We have also adopted data security policies in line with the industry’s best practices.

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Despite all our efforts to ensure the security of your personal data, you acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal data. You acknowledge that the transmission of your personal data during the use of our Website is at your own risk.

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Children's Privacy

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We are committed to protecting children’s privacy. We do not allow users under the age of 18 years to sign up for an account. Persons under the age of 18 years are strictly prohibited from accessing our Website and submitting any personal information. If you have information that a child has provided his/her personal information to us, please contact us, and we will investigate the matter and take appropriate action to remove such information.

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Third-party links

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Our Website may contain links to third-party sites that are not owned or operated by us. Should you decide to click on any such third-party links, you will be directed to such a third-party’s website.

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These third-party websites are governed by their own Terms and Conditions and Privacy Policy. We encourage our users to review the third-party Terms and Privacy Policy before using their services. The presence of any third-party links on our Website does not constitute an endorsement or recommendation of such a third party, and we cannot be held responsible for such a third party’s actions.

 

Amendments

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From time to time, we may amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending you an email. You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the Website after the amendments are published will be deemed your tacit acceptance of any updated privacy practices.

 

Contact Us

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Any enquiries can be directed to us either by post or by email at the following address:

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MIGroup OÜ 

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Harju maakond, Viimsi vald, Pärnamäe küla, Väike-Kaare tee 31, 74020
Email Address: info@wise-me.com